Email support
Please include the app name, device model, operating-system version, and a brief description of what happened. Screenshots are helpful when available.
Common first steps
- Confirm that the app is updated to the latest available version.
- Close and reopen the app.
- Restart your device.
- Check that the app has the permissions required for the feature you are using.
- Include any error message exactly as it appears.
Privacy requests
For privacy questions, access requests, or deletion requests, email privacy@jurstechnologies.com. Please name the relevant app and describe your request.
Response expectations
We review support messages during normal business days and aim to respond as promptly as practical. Complex technical issues may require follow-up information.